Privacy Policy

This Privacy Policy applies to information collected through the Website and related non-clinical interactions. It does not replace Flourish Medical's Notice of Privacy Practices, which describes how Flourish Medical may use and disclose Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and other applicable health privacy laws.

Information you provide to Flourish Medical through the Website, including general contact information, inquiry forms, waitlist submissions, communication preferences, or other information that is not collected or used for diagnosis, treatment, clinical intake, payment for healthcare, or healthcare operations, may not be Protected Health Information under HIPAA. That information will be handled in accordance with this Privacy Policy and applicable state and federal privacy laws.

If information you provide through the Website, patient portal, intake process, electronic health record, secure clinical communications, or Clinical Services becomes part of your medical record or is otherwise treated as Protected Health Information, that information will be handled in accordance with Flourish Medical's Notice of Privacy Practices and applicable law.

By accessing or using the Website, you acknowledge this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Website.

We may collect personal information that you provide directly to us, information collected automatically when you use the Website, and information from third parties.

Information You Provide to Us

You may provide information to Flourish Medical when you use the Website, submit a form, request information, join a waitlist, request an appointment, contact us, opt in to communications, or begin an intake or onboarding process. This information may include:

• name;
• email address;
• phone number;
• mailing address;
• state of residence or physical location;
• date of birth or age confirmation;
• information related to appointment requests, service inquiries, or eligibility;
• payment or billing-related information, if applicable;
• communication preferences; and
• any other information you choose to provide.

THE WEBSITE IS NOT INTENDED FOR EMERGENCY COMMUNICATIONS OR URGENT MEDICAL NEEDS. YOU SHOULD NOT USE THE WEBSITE, EMAIL, TEXT MESSAGES, OR ONLINE FORMS FOR EMERGENCIES. IF YOU BELIEVE YOU MAY HAVE A MEDICAL EMERGENCY OR MENTAL HEALTH CRISIS, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM.

Information Collected Through Patient Portal or Clinical Platforms

Flourish Medical may use third-party platforms, including an electronic health record, patient portal, scheduling system, payment processor, secure messaging tool, laboratory platform, or other technology service to support patient intake, scheduling, payment, communication, and Clinical Services. Information collected through those platforms may be subject to additional terms, privacy notices, consent forms, and Flourish Medical's Notice of Privacy Practices.

Flourish Medical does not currently allow users to create general public-facing Website accounts, post public content, or participate in public forums through the Website.

Information Collected Automatically

When you visit or interact with the Website, we or our service providers may automatically collect certain information, such as:

Identifiers and device information. When you visit our websites, our web servers automatically log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address); device type; and your device's operating system, browser, and other software including type, version, language, settings, and configuration. We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the Website, understand how users interact with the Website, improve Website performance, protect security, and support communications or marketing activities where permitted by law.

Information From Third Parties

We may receive information from third parties, including service providers, scheduling platforms, patient portal vendors, payment processors, analytics providers, marketing vendors, communication vendors, or other parties that help us operate the Website or provide Services. We may also receive information from you through third-party platforms that you choose to use to communicate with us.

We may use personal information for the following purposes:

• to operate, maintain, and improve the Website;
• to respond to inquiries and requests;
• to provide information about Flourish Medical's services;
• to determine service availability or eligibility, including location-based eligibility;
• to schedule appointments or support onboarding;
• to communicate with you by email, phone, text message, patient portal, or other permitted methods;
• to provide administrative, billing, payment, or customer support;
• to send service-related notices, updates, reminders, and communications;
• to send marketing or promotional communications where permitted by law and your communication preferences;
• to personalize or improve user experience;
• to analyze Website usage and improve Website functionality;
• to protect the security, integrity, and availability of the Website and related systems;
• to detect, prevent, investigate, or respond to fraud, misuse, security incidents, or unlawful activity;
• to comply with legal, regulatory, professional, recordkeeping, and compliance obligations;
• to enforce our Terms of Use and other agreements; and
• to evaluate or complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Where information collected and use is PHI, Flourish Medical will use and disclose the collected personal information in accordance with our Notice of Privacy Practices and applicable law.

We may disclose personal information as described below.

Service Providers and Vendors

We may disclose personal information to vendors and service providers that help us operate the Website and support our business, administrative, technical, communication, scheduling, payment, analytics, marketing, security, or patient-support functions. These may include website hosting providers, analytics providers, email and text messaging vendors, scheduling platforms, payment processors, patient portal vendors, electronic health record vendors, cloud storage providers, security vendors, and professional advisors.

Clinical and Healthcare Operations

If you become a patient or begin a clinical intake process, certain information may be used or disclosed for treatment, payment, healthcare operations, or other purposes permitted by our Notice of Privacy Practices and applicable law.

With Your Direction or Authorization

We may disclose information to third parties when you direct us to do so, authorize the disclosure, or use a feature that is designed to share information with another person or entity.

Legal, Compliance, Safety, and Protection

We may disclose information when we believe disclosure is necessary or appropriate to comply with law, regulation, legal process, court order, subpoena, government request, professional obligation, or regulatory requirement; to enforce our Terms of Use or other agreements; to protect the rights, privacy, safety, or property of Flourish Medical, our patients, providers, users, service providers, or others; to detect or prevent fraud, abuse, security incidents, or unlawful activity; or to respond to emergencies.

Business Transactions

We may disclose or transfer information in connection with an actual or potential merger, acquisition, financing, reorganization, sale of assets, transition of service providers, or similar business transaction, subject to applicable law.

Aggregated or De-Identified Information

We may use or disclose aggregated, de-identified, or anonymized information that does not reasonably identify you, where permitted by law.

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the Website, remember preferences, understand Website traffic, measure performance, improve functionality, protect security, and support communications or marketing where permitted by law.

We may use third-party analytics tools to help us understand how users interact with the Website. These tools may collect information such as IP address, device information, browser information, pages visited, referring pages, dates and times of visits, and interactions with Website features.

Flourish Medical does not intend to use cookies, pixels, analytics tools, or similar tracking technologies to collect, use, or disclose Protected Health Information from authenticated patient portal areas, electronic health record systems, secure clinical communications, or clinical intake workflows, except as permitted by applicable law and our Notice of Privacy Practices. We also do not intend to use tracking technologies to disclose health information for targeted advertising without legally valid authorization or consent where required.

Cookies and Browser Choices. You may be able to adjust your browser settings to block or delete cookies. You may need to apply your preferences separately for each browser and device you use. If you disable cookies, some Website features may not function properly. For more information about cookies please visit allaboutcookies.org.

Email Communications

If you provide your email address, we may use it to respond to your inquiries, provide service-related communications, send appointment or onboarding information, provide updates, or send marketing communications where permitted by law. You may opt out of marketing emails by using the unsubscribe instructions included in the email or by contacting us. We may still send non-marketing communications, such as appointment, payment, legal, safety, or service-related notices.

Text Messages

If you opt in to receive text messages from Flourish Medical, we may send text messages related to your inquiries, appointments, care, membership, payment, patient portal activity, or use of the Services. Message frequency may vary. Message and data rates may apply. You may opt out of text messages by replying "STOP" or by contacting us at support@flourishwarsaw.com.

Text messages are not intended for emergencies or urgent medical needs.

Phone Calls

If you provide your phone number, we may use it to contact you regarding your inquiries, appointments, care, membership, payment, patient portal activity, or Services, or as otherwise permitted by law. You may contact us to update your phone communication preferences.

You may have certain rights and choices regarding your personal information, depending on the type of information involved, how it was collected, and applicable law.

Accessing, Correcting, or Updating Information

You may contact Flourish Medical to request access to, correction of, or updates to personal information you have provided through the Website. We may need to verify your identity before responding to certain requests. If you are a patient and wish to access, amend, or receive copies of medical records or Protected Health Information, those rights are governed by our Notice of Privacy Practices and applicable law.

Deletion Requests

You may request that we delete personal information collected through the Website by contacting us. We will respond to deletion requests as required by applicable law. We may retain information when necessary or permitted for legal, regulatory, medical record, compliance, security, fraud prevention, dispute resolution, business operations, or other lawful purposes. Deletion of Website information does not necessarily require deletion of medical records, billing records, legal records, or other information that Flourish Medical is required or permitted to retain.

Marketing Communications

You may opt out of marketing emails by using the unsubscribe instructions included in the email or by contacting us at support@flourishwarsaw.com. We may still send non-marketing communications, such as appointment, payment, legal, safety, patient portal, or service-related notices.

Text Messages

If you opt in to receive text messages from Flourish Medical, you may opt out at any time by replying "STOP" or by contacting us at support@flourishwarsaw.com. Text messages are not intended for emergencies or urgent medical needs.

Cookies and Browser Choices

Most browsers allow you to block or delete cookies. If you disable cookies, some Website features may not function properly. You may need to apply your preferences separately for each browser and device you use.

State Privacy Rights

Certain state privacy laws may provide additional rights to residents of those states. Flourish Medical will comply with such laws to the extent they apply.

Flourish Medical's Clinical Services are available only in states where Flourish Medical and its providers are authorized to provide care. The Website is not intended to solicit or provide Clinical Services to individuals located in states where Flourish Medical is not authorized to provide care. If you are located outside an authorized state, you should not submit detailed health information, medical history, symptoms, or treatment requests through the Website.

Certain state privacy laws may provide additional rights or protections to residents of those states. Flourish Medical will comply with such laws to the extent they apply. Your medical information may be subject to additional protections under applicable state law, including laws governing health records, medical record access, authorization for release of health records, breach notification, and certain sensitive categories of health information where applicable.

The Website may contain links to third-party websites, platforms, tools, applications, or resources, including patient portal, scheduling, payment, laboratory, pharmacy, educational, social media, or other resources. This Privacy Policy does not apply to third-party websites or platforms that Flourish Medical does not control.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. You should review the privacy policies and terms of any third-party website or platform you use.

The Website is intended for use by adults. Flourish Medical does not knowingly collect personal information through the Website from children under thirteen (13) years old without appropriate parental or legal guardian consent.

If we learn that we have collected personal information from a child under thirteen (13) through the Website without appropriate consent, we will take reasonable steps to delete that information, unless retention is required or permitted by law.

If Flourish Medical provides any services involving minors, information related to such services will be handled in accordance with applicable law, parental or guardian authorization requirements, and our Notice of Privacy Practices.

If you make a payment to Flourish Medical or enroll in a paid service or membership, you may be asked to provide information needed to process the transaction, such as your name, billing address, payment card information, phone number, email address, and other payment-related details.

Flourish Medical may use third-party payment processors, such as Stripe, to process payments, manage recurring membership payments, store payment methods, issue receipts, and support billing-related functions. Flourish Medical does not directly store full credit card or debit card numbers unless expressly stated. Payment information submitted through a third-party payment processor is handled by that payment processor in accordance with its own terms, privacy policy, and security practices.

We may use and disclose payment-related information as necessary to process transactions, manage billing, confirm payment status, prevent fraud, comply with legal and accounting obligations, and provide the Services. Your use of any third-party payment processor may be subject to separate terms and policies provided by that processor.

Flourish Medical uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet, mobile network, email, text message, or electronic storage system is completely secure. We cannot guarantee the absolute security of any information you submit or transmit electronically.

You should use caution when submitting sensitive information through the Website, email, text message, or other non-secure communication methods. If you believe that information you provided to Flourish Medical has been compromised, please contact us promptly.

If a breach or security incident occurs, Flourish Medical will provide notice as required by applicable law.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide Services, comply with legal and regulatory obligations, maintain medical and business records, resolve disputes, enforce agreements, protect security, prevent fraud, and pursue legitimate business purposes.

Retention periods may vary depending on the type of information, the context in which it was collected, and applicable legal, regulatory, professional, or medical recordkeeping requirements.

The Website is intended for use in the United States. If you access the Website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or Services. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.

Changes will be effective when posted unless otherwise stated or required by law. We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

MS Flourish Medical Group LLC
112 E Center St., Suite A
Warsaw, IN 46580
Email: support@flourishwarsaw.com
Phone: 574-213-2170

For questions about medical records or Protected Health Information, please refer to Flourish Medical's Notice of Privacy Practices or contact us at support@flourishwarsaw.com or 574-213-2170.